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Customer Service

Term and Conditions

1. Method of payment as detailed at the time of Sale unless otherwise arranged.

2. In accordance with the Privacy Act (1993) I authorise any person or company to give information as may be requested in response to credit inquiries. I have read and understand the GENERAL TERMS AND CONDITIONS OF CONTRACT of Kaipara Workwear & Safety Limited and agree to abide by these conditions.

4. That all goods will remain the property of this company at the discretion of this company until payment is made in full or satisfactory payment arrangements are agreed upon. The debtor gives Kaipara Workwear & Safety Limited the right to enter any property to uplift the said goods in the event that payment of said goods has not been made.

 

Returns Policy

1. Any worn garments of footwear being deemed faulty must be cleaned prior to their return.

2. All returns must be within 14 (Fourteen) days of invoice date, or the restocking fee will apply. See No 5.

3. All returns must quote an original invoice/packing slip number or photocopy. Failure to do this will incur an administration charge of $5.00 by the way of a deduction on the credit.

4. In all cases where garments or products are returned due to customer error, the cost of freight will be borne by the customer.

5. If a credit is requested for garments supplied but no longer required by the customer for reasons attributable to customer error (eg. Ordered wrong style/colour, over ordered, overstocked) or products returned not of current styling and labelling, Kaipara Workwear & Safety Limited reserves the right to refuse to credit them, but may in some circumstances do so to facilitate customer goodwill. In these cases, Kaipara Workwear & Safety Limited reserves the right to apply a restocking fee of 20% or $20 of the credit total.

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