Frequently Asked Questions - Ordering Online

Q. How long will my order take to arrive?

A. We hold core items in stock; however, some items are sourced to order from our network of suppliers across NZ. If you require anything urgently, please email us to check availability.

Q. What is your returns policy?

A. Please refer to our online returns page for our full returns policy: https://www.tradeworkwear.co.nz/return-of-goods All returns must be accompanied by a printed copy of the online returns form that is emailed to you when you fill out the returns form.

Q. What is the product warranty?

A. Warranties differ between brands, manufacturers & products. Please contact us with details of the product in question if you have any questions regarding product warranties.

Q. Can you ship outside of New Zealand?

A. Yes, in most cases we can ship to other countries, however this depends on the product, location and shipping options. At this time, international orders cannot be placed via our website - if you want to enquire about shipping, please use our contact us page. Shipping for international orders is quoted on a case-by-case basis.